This comprehensive article demonstrates all of the possible troubleshooting techniques that you can implement on your Roku TV to fix the error code 020.
Troubleshooting Techniques to Fix Roku Error Code 020
Error code 020 on the Roku indicates the HDCP error, and it will be displayed as “HDCP Error Detected,” “HDCP Unauthorised. Content Disabled“, or “Error Code 020” on the Roku TV screen. Most Roku TVs are built with HDCP functionality, so getting trapped in this issue is normal. At first, the HDCP’s main work is to protect the content from the transmitter to the receiver.
Therefore, Roku encrypts any copyrighted content so that it is not exposed unnecessarily. The prime reason for this issue is using a non-HDCP-compliant cable on your Roku TV. Delays between transmitter and receiver, as well as older HDTVs, are also causes of this issue. Implementing the troubleshooting tips mentioned in this section can fix this error in a minute.
- Use an HDCP Compliant Cable
First of all, it is very important to use only HDMI cables that are HDCP-compliant. If your cable lacks HDCP compliance, this is probably the main cause of the HDCP error on your TV. So, check with the tags or the stickers of the cable to find out whether it is HDCP compliant and via the HDMI cable interface. If your HDMI cable lacks supporting HDCP, then better try to replace the cable with the new one.
- Disable Display Refresh Rate
The Display Refresh Rate should be compatible with the Roku TV display. So, quickly cross-verify whether the Display Refresh Rate on your Roku TV supports 4K or not. If that is so, you have to disable that to avoid getting any HDCP errors. To do this, go to Settings and hit on the System option. Choose the Advanced System Settings option on the Roku and hit Auto-Adjust Display Refresh Rate. Now, disable the option to avoid getting any HDCP errors when displaying on your TV. Once that is disabled, restart your Roku TV to avoid this error.
- Use HDMI Splitter
Another option is to use the HDMI splitter on your Roku TV to avoid getting HDCP errors. The basic work of the HDMI splitter is to divide the single HDMI signal input into multiple ones. Owing to its benefits, connecting an HDMI splitter between the Roku streaming device and the ports will not display any HDCP error. Further, this can be done by connecting one end of the HDMI splitter to the Roku streaming device. Then, the other port should be connected to the HDMI slot port. With this connection between the streaming device and the cable slot, there is less chance for your Roku TV to get subjected to the HDCP error.
- Handshaking Issues on HDMI
Sometimes, it is normal for the HDMI cables to interact, and this can lead to an HDCP error. This interaction between the cables will lead to recognition issues. To avoid this, you have to replace the HDMI cable with the newest one and then free your TV from the handshaking issues.
- Use Wireless Connection
You can also skip this error by opting for the wireless connections. Besides connecting an HDMI cable to your Roku TV, you can make use of wireless connecting options like the screen mirroring method and the AirPlay on the Roku. So, choosing this option can completely save you from HDCP errors.
- Buy New Roku TV
If you are using the oldest version of the Roku, it is time to switch to the new one. Because the oldest model of the Roku TV isn’t built with HDCP compliance. In that case, using them for a prolonged time will lead to experiencing this kind of error. To avoid this, replace your old one with the new Roku TV without causing any further delay.
- Contact Customer Support
If all of the above fixes don’t solve this error, then the only way is to get help from a professional. Contact the customer support team of Roku and get guidance from their team for troubleshooting tips. With this, you might be able to replace the issue in a more simple way.
FAQ
Yes. You can quickly restart your Roku TV to fix the HDCP error in a minute. This restart can fix the HDCP Unauthorized. Content Disabled message from displaying on your device.
Yes. You can configure the Display Type of the Roku to the Auto-detect mode to automatically fit into the screen. So that it can fix the HDCP error on the TV.
